Loading...

CHOOSE DEVICE

Upgrade the app version if it’s not the latest version. If it still doesn’t work, please upgrade the device’s OS to iOS 12.0 or higher. The app works stably on iOS 12.0 or later.

Due to the new location policy from iOS13 onwards, this option is no longer available. You should select the Allow While Using for the app first. After that, go to device Settings > GeoGuard Location Validator > Location > Always

“Allow While using the app” is not enough for the app to work properly. After selecting the “Allow While using the app”, go to device Settings > GeoGuard Location Validator > Location > Always

The arrow pointing to the top left corner of the screen is designed to hint to the user how to go back to the browser.

You should enable location for both Location Services on device and grant location permission for the app. From the message below, click “OK, I understand”.

Then, a tutorial popup will be displayed to guide you to the Settings to enable location permissions for the app. After reading the tutorial, you should tap on Settings to proceed.

You can also grant location permission for the app by going to Settings > GeoGuard Location Validator > Location and selecting Always.

 

 

 

 

 

 

 

 

Push Notifications need to be turned ON. The GLV app needs push notifications in order to complete the location verification process.

You should open the app. After the app is opened, it will display a tutorial popup that will guide you to the Settings to enable notifications for the app. Please read through the guide and then tap on the Settings button and proceed with the steps.

You can also enable push notifications for the app by going to Settings > Notifications GeoGuard Location Validator, then switch on the Allow Notifications.

If push notifications are enabled, the geolocation process still works properly even though the app is closed. Otherwise, please make sure the location services and push notifications are still enabled and reopen the app.

There is an option to install and play on the TrueLocation Browser (https://apps.apple.com/us/app/geoguard-browser/id1463071203?ls=). It could help to resolve your troubles.

Operator Web App (iOS)

  • Please click Open the App and then follow the instructions in the app to return back to your browser to continue.
    – When you switch back to the browser from the app, you may need to tap on the Back button on your browser to go back to the gaming site.

Your internet connection is unstable. Please switch to a better internet connection.

Safari (iOS Only), Chrome, Firefox, GeoGuard Browser (iOS Only) and Android Default Browser (Android Only).

Please wait till the message disappears and the app is initialized.

Please check and turn on Push Notifications and Location settings

For Android 8 and higher, it is required to allow the notification for the app in order to make it work properly.

For the Android 10 and higher, please use “Allow all the time” option. For Android versions lower than 10, please choose the “Allow” option.

Due to the Android OS policy, the GLV App requires the “Allow all the time” option in order to complete the geolocation process while the app is in the background.

Open Settings > Notifications > GeoGuard Location Validator, then switch the notifications on.

Yes, there are videos for different versions of Android.

● Android 9 and lower: https://youtu.be/eJnekAi3u0s

● Android 10: https://youtu.be/QkeVNpmLzSk

● Android 11: https://youtu.be/Pn4ypenPOm8

No, you can’t. In the Battery Saver mode, the GeoGuard Location Validator app has been restricted on internet and location access. So the location verification process could not be completed.

Please contact appsupport@geocomply.com
for further assistance.