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Customer Success Manager Intern (Summer 2026)
About GeoComply
We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.
Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.
The Opportunity: Vancouver, B.C.
Full Time: 40hr/week, no remote option
Contract length: 4 months
Expected start date: Tuesday, May 5th, 2026
Application Deadline: Feb 20th, 2026
The Role:
At most companies, a Customer Success internship means sitting in on calls and taking notes. That isn't what we do here.
Our geolocation data is part of the security infrastructure for some of the world’s largest industries and is used to empower the future of digital trust. We are a high-growth tech unicorn, and our team is currently scaling faster than our manual processes can keep up with.
As a Customer Success Manager Intern, you will work within the CS (Customer Success) team, supporting accounts and clients within a fast paced, high-tech B2B environment.
This team delivers the most important value to us: customer adoption, retention, and stickiness. You’ll be thrown into new situations, pushed to think on your feet, and tasked with re-imagining the very processes our team uses to ensure our customers feel the value GeoComply delivers. This role is designed for someone who wants to eventually own customer relationships yourself.
Key Responsibilities
- Learn from the best: This role will have direct connection to our senior account directors, customer success managers, and customers, giving you exposure to the entire sales, onboarding, and lifecycle management that our business provides
- Lead Initiatives: A main project will be to use low-code / automation tools (like Claude, Figma Make, Google Scripts) to make things more efficient. Eg ingest data from multiple non-integrated systems and engineer a functional dashboard that identifies pipeline and revenue opportunities.
- Understand our geolocation technology and translate it into business value. You’ll learn to view Customer Success as a form of daily sales: ensuring customers see enough value to adopt new solutions
- Talk, and Listen. You won't just be people-facing (although public speaking is a huge part of this role!) you will learn to technically relay our products complexity, and problem solve in real time.
- Cross Team Coordination: between solutions consultants, product teams, sales, accounting, finance, and release deployment to support revenue goals.
- Account Exposure: You will be attached to one or two CSMs on major accounts, attending/engaging in customer calls and eventually supporting key business processes such as a major migration or onboarding.
- Embrace Stretch Opportunities (The Fun Part!): As a GeoComply intern, expect to be pushed. You’ll be given special, high-value projects outside the immediate scope of your role, a chance to explore new skills, test your limits, and adapt to new challenges across the business.
❌❌ This Role is NOT for you if: ❌❌
- You want a strategy-only role where you don't have to touch spreadsheets or trackers.
- You are uncomfortable with technical data and only want to do the people part of the job.
- You want a “camera off” role. This will be heavily client and executive facing, and a high level of professionalism is key.
- You need a rigid, repeatable workflow or clear check-list to get things done.
- You are looking for a remote or hybrid internship.
Who You Are
- Educated: Pursuing or recently graduated from any post-secondary degree. We care more about your character and ability to solve problems in new situations than your experience with any specific tool, degree, or subject matter.
- Communicative: You like to talk, and find joy in taking complex complex terms and explain them simply to stakeholders who may not be technical, and vice versa.
- Technical Aptitude: You don't need to be a developer, but you should be confident in your ability to pick up new tools (Salesforce, AI, Data tools) quickly.
- Analytical: You are comfortable with data and you know how to turn raw information into a clean business document or dashboard.
- Adaptable: You thrive in an ad-hoc environment, managing multiple projects simultaneously.
- Initiative: You are curious, a high achiever, and are eager to absorb information about new systems quickly. We need a candidate who doesn't wait for a process, instead builds out a better one when they notice friction
- Proficient: You want to use AI and LLMs to solve real operational messes, not just to summarize notes or plan vacations.
Bonus Points if (this is for things that are NICE to have, but not needed)
- Customer Service, retail, service, or sales experience
- Experience with Salesforce or other CRMs
- Student leadership experience such as being a club executive or case comp/hackathon participant
- Portfolio of project(s) (personal or group) where you solved a real-world business problem using automation.
What You Will Gain:
- Mentorship by seasoned leaders such as Account Directors and Customer Managers , who prioritize direct feedback and daily coaching.
- Career Exploration Opportunities: We are treating this role as a direct investment in our CSM pipeline, whether now or once you graduate, there is potential for growth opportunities for the right person.
- Executive Access: You will be exposed to the end-to-end business cycle and interact with senior leadership across the company.
- Autonomy: Develop and implement your own solutions, have ownership of your project, and truly put yourself to the test. This will be a really hands on and high impact role for the right candidate.
Salary Range
- 50000 - 58000 CAD, per-year-salary
Salary Transparency and Equity: Our Early Career Salary ranges are set on a scale that depends on a selected candidate's location, level of education achieved, and number of months of work experience relevant to the position prior to applying.
About GeoComply’s Early Talent Program:
Most companies see interns as cheap labour, temporary workforce or someone to delegate the tasks you don’t want to do. This as a huge missed opportunity.
GeoComply views our Early Talent Program as an opportunity to hand select and shape the growth of our future leaders. To equip them with the skills we want our future team leaders to have in five years, and our future executives to have in fifteen. We believe in developing our future pipeline of people as thoughtfully as we think about developing our products.
Here are the stats to back that up:
- GeoComply supports an average of 60 intern positions a year (globally)
- 8-10% of GeoComply’s current workforce were hired on as interns
- Each intern receives hundreds of hours of job specific training and professional development from their managers, mentors, and the Early Talent Program.
To check out our amazing benefits and learn more about the Early Career Program at GeoComply, please visit: https://www.geocomply.com/careers/internship/
Not sure if you qualify for this role? We encourage you to apply anyways. At GeoComply, Passion, Hunger and Drive, (aka PhD) count for more than relevant experience or specific skills.
Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success.
We welcome applicants of all backgrounds, communities, experiences, beliefs, and identities.
EMPOWER your future with GeoComply. Apply Today!
Apply Now!
Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!
Commitment to Diversity and Equity.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.
Search Firm Representatives Please Read Carefully
We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.
Why GeoComply?
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something big
We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzword
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we are
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experience
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.
We believe in being a force for good
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.
We care about our team
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.
We value in-person collaboration
GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.
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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.
We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information please see the Applicant Privacy Statement or feel free to contact us directly.
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